Chased up DVLA today re: non-receipt of my V5C after 6 working weeks. They say you should receive it within 3 weeks but allow for 6,but if you do not chase it up within 6 weeks website says will treat it as a "lost" V5 and charge £25.
After usual robot on phone I pressed button for call-me-back. Did not have long to wait. Gave details to Rebecca (very helpful) and got advice that was still with team (no issues though) and to call back in 2 weeks if not arrived.
I know it was Christmas & New Year holiday and nothing is ever done in government service over that time (which is why I left it the full 6-weeks to enquire) but this still seems to me to be rather slow. Perhaps they are all too busy agreeing how the regs and docs should be translated into Welsh.
DVLA
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peter_winney
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DVLA
Member since July 1972
Reconnaissance is seldom wasted
Reconnaissance is seldom wasted
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matt_coles
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Re: DVLA
I siaradwyr Cymraeg, mae'n bwysig 